Owners

Proxy Form

This proxy form can be used to submit your vote for a meeting which you are unable to attend.

 Proxy_Form

Change of Address Form

This form is used to officially advise the strata plan of an owners change of address details. Change of Address must be in writing so this form can be printed, filled in, then returned to our office via email, fax or post.

CHANGE_OF_ADDRESS_NOTICE

Department of Fair Trading

All strata managers are licensed by the Department of Fair Trading.

 

www.fairtrading.nsw.gov.au

EMERGENCIES

Many after-hours incidents can be attended to the next business day, however some major health and safety or security issues often need to be handled sooner.

Our office hours are:

Monday to Friday from 9.00am – 1pm and 2pm – 5pm.

If you do need attention outside of these hours, following is a list of our preferred after-hours tradesmen, alternatively you may call the tradesman of your choice and forward the account to our office for consideration by the executive committee.

Please be advised that if the expense is deemed personal rather than strata related then you will be asked to pay the invoice.

FLOOD OR STORM 

For flood or storm damage emergencies contact SES 132 500 or NSW Fire Brigade on 000.
Click here for SES Website
Click here for NSW Fire Brigade

 

LOCKSMITH

RAY LOCKSMITH 0416 142 112

 

ELECTRICAL

For electrical emergencies contact Integral (Origin) Energy on 131 003 or 131 962 or Energy Australia (Endeavour Energy) on 131 388.

In the event of loss of power please phone your respective electrical supplier for assistance.

Although most electrical problems within the unit are your responsibility and will require your own electrician, electrical emergencies on common property are generally strata related. For strata related related electrical emergencies you can contact:

KHAN ELECTRICAL 0413 800 156 ASHIR 0406 211 605

 

GAS EMERGENCY

contact AGL on 131 909

 

PLUMBING EMERGENCIES

Warren Joel - 0414 647 078

 

ROLLER DOOR SHUTTER AT ENTRANCE

In the event that the roller shutter or gate for your building carpark becomes jammed closed and will not open, first look for any instructions nearby on how to manually release the door. Sometimes shutters have a chain for manual release or gates have a knob that once turns allows them to slide or swing freely. If you cannot locate these items and your onsite committee members do not have manual override keys then check for any signage near the shutter or gate advising of who services the door and contact them first.

Call technician and Say Strata Issue or contact Aldo 0414 467 464 

 

ROOF DAMAGE 

In the event of a roof leak, roofers are unable to access a roof while it is wet or raining due to safety concerns. As previously mentioned in severe flooding you would need to contact the SES on 132 500. Once the rain has stopped you may contact the office for further instructions.

 

LOSS OF HOTWATER  

In case you live in an apartment building that has shared hot water through a common hot water boiler and the boiler fails so that no residents have hot water then contact Custom Gas on 0417 275 221 or 9970 6010. If it is only your apartment that has lost hot water it is likely that someone has turned off your hot water meter or that your private tempering valve is blocked.

 

SYDNEY WATER

For Sydney Water emergencies contact Sydney Water on 13 20 90.

 

POLICE & INSURANCE

In the event of a major insurable accident or crime please make sure you obtain the police event number from the attending officer or contact the Police Assistance Line on 131 444 and report the event. Please provide our office with the event number on the next business day for processing of the insurance claim.

With major insurable accidents or claims you can call your buildings insurance company to appoint an assessor or emergency builder. Facts about which insurance company you are insured with appear in the Annual General Meeting Agenda. If you are insured with CHUphone 1800 022 444

Please remember that you are at liberty to contact the tradesman of your choice then contact our office on the following working day.

 

AFTER HOURS

 

An after hours emergency answering service is available by phoning 033 597 669 and leaving a message.

This can be used in the event that your emergency cannot be assisted by any of the above contractors.